Refund Policy.

Ventix sells digital licenses that are delivered instantly and grant immediate access. Because of this, all sales are considered final once a key has been delivered and activated, except where this policy or applicable law states otherwise.

You may request a refund if a product is undeliverable, if a key you purchased fails to activate and our support team cannot resolve it, or if a product is non-functional at the time of purchase due to a fault on our side.

Requests are considered when made within 24 hours of purchase and before the license has been used beyond initial setup and troubleshooting.

Refunds are not available once a license has been actively used, or after a duration-based license has begun and been used within its term.

We do not refund for consequences imposed by a third-party game, including account bans, as accepting that risk is a condition of use set out in our Terms of Service.

We do not refund purchases where our terms have been breached — for example key sharing, chargeback abuse, or fraud.

Products may pause during a game update while we ship a compatible build. Temporary downtime is a normal part of the service and is not by itself grounds for a refund.

If a product is unavailable for an extended and unreasonable period, contact support — we will review the situation and may offer a credit or extension at our discretion.

Open a ticket from your dashboard or contact us on Discord with your order email and the product in question.

Approved refunds are issued to the original payment method. Processing times depend on your payment provider and are outside our control.

Please contact us before opening a dispute with your bank or card issuer — most issues are resolved quickly through support.

Filing a chargeback without first contacting us may result in immediate suspension of your account and all associated licenses.